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Intelligent Business Services
Overview
If you have a customer base of small businesses, our portfolio of support tools and services will help you retain existing customers and attract new ones, generate additional revenues, and improve engagement by adding value to your existing offerings.
The services range from web content, news, and ecommunications, through to diagnostic tools and applications. These support and guide users in all aspects of starting, managing and growing their businesses. Using a combination of online, adviceline and email guidance, we offer concise, pragmatic and instantaneous support to tackle the issues and red tape businesses face on a daily basis.
The various elements are deployed by our clients in different ways to achieve a wide range of objectives:
- enhancing existing products and services;
- supporting customer retention strategies;
- winning new customers;
- generating interest and engagement to achieve email registration; and
- adding value to customer communication campaigns.
All services are modular and can be tailored and combined in various ways to meet specific objectives; our experienced client managers can help you to build the right solution for your needs. In addition, the user tracking and management reporting provides invaluable insight into user behaviour and trends.
Services
Business Advice - Whether it's HR, health and safety, tax, credit control or business law that is the challenge, we have a detailed service to help. Each advice package offers the following elements:
- Online guidance, written in clear concise language, providing information, documents, flowcharts, forms, letters and succinct summaries of relevant legislation and how to comply.
- Adviceline support: users of the online service can upgrade to receive unlimited, pragmatic, commercial support from experienced advisers.
Information - A continually-updated library of documents, in a variety of formats, which can be branded, tailored and combined in a variety of ways to provide guidance and advice for users in all areas of business.
News/Alerts - Our journalists provide general and bespoke business news and topical alerts, across all business disciplines and sectors. These can be used independently or combined with other elements of our service to provide a consistent and relevant communication platform to enhance your customer relationships.
Start-Up Guides - Detailed advice and guidance providing all individuals need to know to research the market, develop a business plan and start trading in more than 200 business types.
All our clients receive comprehensive management information as part of our service, allowing you to monitor usage, trends and customer preferences via regular, detailed reports.
Business Tools and Diagnostics
These intuitive tools are all modular and can be combined with services to create a tailored offering for your customers.
- Cost Calculator - gives detailed information on how much it will cost to set up and start trading in over 200 different types of business.
- Business Benchmarker - allows any business to compare its financial results with those of other, similar businesses all over the country.
- Personal Financial Checker - helps a small business owner to work out how much they spend each month, so that they make adequate provision in the business plan.
- Business Planning Tool - helps a business to write their business plan and automatically calculates the profit and loss account, cashflow forecasts and breakeven point.
- Interview Guide - helps to build a competency-based structured interview, giving anyone needing to recruit staff a consistent and professional process to make objective selection decisions, no matter what the role.
- Entrepreneur Assessment Questionnaire - allows anyone aspiring to start their own business to find out whether they really have the passion, ambition, commitment and determination to turn their dreams into reality and build a successful business.
How it works
Our delivery model was built with ease of use in mind. Whichever services or tools you choose, they are easy to launch, easy to brand and easy to track.
Your customers receive a service that is seamless from your own and adds value to your brand, while you gain a better understanding of trends and behaviour through detailed management information.
At the core of our service is a collaborative, scalable, delivery model, built on our service delivery and workflow platform: Intelligent Integrated Architecture™.